7adc's Privacy Policy

1. Introduction & Scope

7adc ("we", "our") operates a secure online gaming service for users in Bangladesh. This privacy policy document explains what information we collect about you when you visit our website 7adc.lat or use our services, how we use that information, who we share it with, and what your rights are.

This policy applies to all pages, services, and communication channels on the site. By using our services, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

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2. Information We Collect

When opening an account and using services at 7adc, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Preferred payment method details — bKash, Nagad, or Rocket account number
• Messages you send when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Pages visited on the website, click data, and session duration
• Usage data collected through cookies and similar tracking technologies
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• Gaming activity logs — which games were played, bet amounts, etc.

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3. Purpose of Data Use

We use the information we collect for the following legitimate purposes:

3.1 Account Management & Service Delivery

We use your information to create and maintain your account, verify logins, process transactions, and customize services according to your preferences. Processing payments through 7adc — such as deposits and withdrawals via bKash, Nagad, or Rocket — requires the relevant information to be handled securely.

3.2 Security & Fraud Prevention

We monitor information to protect against unauthorized access, suspicious transactions, and account compromise. Information is also verified to confirm that each user is at least 21 years of age.

3.3 Customer Support

We use your information to properly resolve your requests, complaints, or questions through our 24/7 live chat or email.

3.4 Service Improvement

We use information for analytical purposes to improve the user experience, develop new features, and evaluate the performance of our platform.

3.5 Communication & Notifications

We use your contact information to send important account-related notifications, transaction confirmations, policy updates, and responsible gaming messages.

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4. Sharing & Disclosure of Information

7adc does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We use trusted third-party services that handle technical operations, payment processing, and cybersecurity on our behalf. These parties receive only the information necessary to carry out their specific tasks and are contractually bound to uphold confidentiality obligations.

4.2 Legal Obligations

We may be required to disclose information to relevant authorities if mandated by a valid court order, regulatory body demand, or applicable law.

4.3 Business Transfers

If in the future a situation arises involving the transfer, merger, or acquisition of 7adc's business or services, user information may form part of that transaction. Should this occur, we will notify you in advance.

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5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our site function more effectively.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, saving language preferences, and ensuring secure transactions.

5.2 Analytics Cookies

We use analytics cookies to understand which pages are viewed most, how long users stay, and which features are most popular. This information helps improve the quality of our service.

You can disable cookies from your browser settings, though this may limit some features of the site.

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6. Data Security Measures

7adc places the highest importance on protecting your personal and financial information. We have implemented the following technical and administrative measures:

• SSL/TLS Encryption: All data transmitted through the website is protected with 256-bit SSL encryption.
• Restricted Access: Only authorized staff can access your information, and only within the limits necessary to provide the service.
• Firewall & Security Monitoring: Our systems are covered by round-the-clock security monitoring.
• Payment Security: All financial transactions through bKash, Nagad, and Rocket follow the security protocols of the respective payment provider.
• Data Minimization: We collect only the information that is genuinely necessary to provide the service.

However, no transmission of information over the internet is entirely risk-free. We are committed to providing the highest level of protection, but we cannot guarantee complete security.

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7. Data Retention Period

We retain your personal information for as long as it is necessary or legally required. The specific policy is as follows:

• Active account data: for as long as the account remains open and for a reasonable period after it is closed.
• Transaction records: for the period required under applicable legal obligations.
• Customer support communication logs: for a set period after the matter is resolved.
• Analytics data: generally retained long-term in anonymized form.

When an account is closed or upon a user's request, we endeavor to delete personally identifiable information as quickly as possible, though legal obligations may require certain data to be kept for a specified period — in which case we will explain the reason.

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8. Your Rights

As a 7adc user, you have the following rights over your own information:

To exercise these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time. However, some requests may not be fully fulfilled due to legal obligations or legitimate interests — in such cases, we will explain the reason.

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9. Protection of Minors' Information

7adc's services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If such information is found to have reached us for any reason, we will delete it immediately and close the associated account.

If you believe that a minor's information is held by us, please contact [email protected] immediately.

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10. International Data Transfers

7adc is an international service. Your information may be stored or processed on servers outside Bangladesh. Wherever data is transferred, we ensure that the standard of data protection remains equivalent to the level described in this policy.

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11. Policy Changes & Updates

7adc may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the website and update the "Last updated" date at the top of the policy.

Continuing to use our services after any changes indicates that you have accepted the updated policy. We therefore recommend that you visit this page regularly.

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12. Related Policies

Alongside this privacy policy, we have additional policies that define your experience using our services:

• Terms & Conditions — the overall terms governing use of the service
• Responsible Gaming — guidelines for safe and controlled gaming
• FAQ — answers to frequently asked questions